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Enhancing Logistiсs Service Level in a Retail Chain Stores Company

Student: Mukhortova Ekaterina

Supervisor: Anastasia Ivanova

Faculty: Graduate School of Business

Educational Programme: Logistics and Supply Chain Management (Bachelor)

Year of Graduation: 2021

At present, an increasingly urgent issue for many enterprises is the level of service, which often makes it possible to increase the competitiveness of an enterprise in the market and increase regular and potential customers. Agrotorg company operating under the Pyaterochka brand is the largest Russian company on the trading market. The purpose of this work is to develop a set of measures that contribute to an increase in the level of logistics services in the trading company Agrotorg, which in turn will affect the competitiveness of the enterprise in the market, and will also help increase the number of regular and potential customers. In this paper, the company's logistics activities were considered, the key problems leading to the deterioration of the logistics service were identified. Based on the work results, a set of measures was formed that will help the company improve the level of logistics services.

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