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Increasing the Efficiency of Processes in a University in Digital Context (Based on the Case of HSE Library)

ФИО студента: Nemkevich Maksim

Руководитель: Vyacheslav Boltroukevich

Кампус/факультет: Graduate School of Business

Программа: Business Administration (Bachelor)

Год защиты: 2021

Recently, the popularity of the topic of digital transformation of companies has been growing: managers are wondering how to apply the benefits of digital transformation and other approaches to optimize their activities and reduce costs. The number of automated processes and electronic documents is increasing. For example, more and more reporting forms are submitted in electronic form: some organizations are participating in an experiment on electronic personnel document management conducted by the Ministry of Labor and Social Protection of the Russian Federation. Organizations undergoing digitalization and digital transformation are reaping operational efficiency and other benefits such as faster decision making (Heilig, 2017). It has been empirically proven that companies that incorporate digital transformation into their development strategies demonstrate higher operational efficiency (Hess, T., 2016). The National Research University Higher School of Economics is currently in the process of digitalizing internal processes. So, in January 2021, the university introduced an electronic document management system and, due to this implementation, increased the efficiency of its departments. However, there is still a large number of processes, both directly related to the training of students and those providing it, that have to be subjected to the process of digital transformation. One of the important internal processes that have not been digitized is the receipt by students of a library card and further use of the HSE library. Digitalization of business processes, in addition to improving operational efficiency, is an integral part of responsible business conduct and corporate strategy to achieve compliance with the UN Sustainable Development Goals. NRU HSE, as its third mission, formulates the idea of ​​the university as an intellectual corporation that understands and takes responsibility for the contribution it makes to the development of the territories of its presence, as well as the environment in general. As part of this mission, the Higher School of Economics is actively involved in the implementation of initiatives aimed at combating the environmental crisis and minimizing the negative impact on the environment. This study examines the problem of the low efficiency of the process of obtaining a library card for students at the Higher School of Economics due to the lack of digitalization of this process. The relevance of this problem is justified by previous research studies that have proven the positive impact of digitalization on business processes, as well as the importance of digitalization for the Higher School of Economics in the context of fulfilling the third mission of the university. The purpose of the study is to develop a project for the implementation of an electronic library card system at the Higher School of Economics. Research objectives: 1. Analyze the literature related to digital transformation of processes, modeling and optimization of business processes. 2. Analyze the current process of issuing a library card at the Higher School of Economics, determine its elements. 3. Conduct an expert interview with university staff in order to identify bottlenecks in the current process of issuing a library card 4. Identify methods that can improve the efficiency of the analyzed process. 5. Determine the performance indicators of the analyzed process. 6. Carry out reengineering of the process of issuing a library card at the university with the application of digitalization to it 7. Analyze the results of the implementation of business process optimization, calculating the economic effect of the proposed optimization method of the analyzed process 8. Develop recommendations for further optimization of business processes at the Higher School of Economics in a digital context based on empirical data and a systematic review of the literature.

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