
This Is Robot Speaking: A Social Scientist’s Perspective on Human-Robot Interaction
Whether we like it or not, talking with a robot on the phone is now part of our everyday lives. What is the right way to respond to a mechanical voice, who should we blame when communication fails, and could AI make an ideal conversationalist? HSE sociologist Alisa Maksimova answers these questions and more, based on findings from her study of interactions between humans and robots presented in the book Adventures in Technology: Barriers to Digitalisation in Russia.