Scientists Explain How Emotions Shape Attitudes Toward Digital Governance
Today, interactions between citizens and government increasingly take place through digital governance platforms, including digital public services, AI-powered systems, and algorithmic decision-making tools. Until now, however, these technologies have largely been viewed as technical instruments, with their effectiveness assessed primarily in terms of efficiency and user-friendliness. The authors of a new study propose a broader perspective, arguing that digital governance should also be understood as an emotional experience that directly shapes citizens' trust in public institutions.
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11 June