Elena Leshankina

Degree
Admiral Nevelskoy Maritime State University

September 2019 - to date, Bacardi Rus LLC, the world's largest and fastest growing private alcohol company, was established in 1862. The company has an impressive portfolio of premium spirits brands: BACARDI rum, GRAY GOOSE vodka, DEWAR’S blended Scotch whisky, BOMBAY SAPPHIRE gin, ERISTOFF vodka, CAZADORES tequila and MARTINI vermouths. In addition, BACARDI owns over 200 brands and labels.

Customer Collaboration Team Leader - Customer Relations Supervisor

Job responsibilities:

Operational management of the customer service department (3 members)
Control of the order processing process, calculation of key performance indicators of customer service
Preparing monthly reports and presentations for the global team
Analysis of Advantage results, preparation of a detailed Action Plan to improve performance
Organization of collaboration meetings with clients (2 times  within a year with each client)
Development of collaboration strategy and customer interaction projects
Annual search for interns and employees to work during the season (September - December)
Organization Bacardi Satisfaction Survey
Managing key collaboration projects with clients
The main results of the work:

- As part of the development of the Bacardi collaboration strategy, an industry working group of suppliers and manufacturers of alcoholic beverages was created, with a membership of more than 300 people. The initiative has brought Bacardi visibility to the industry, improved customer relationships and increased influence in annual customer talks.

- Implementation of the project "BACARDI Catalog" - the electronic catalog of products consists of

PIM (product information management) and DAM (digital assets management). The implementation of the catalog reduced the listing of products to customers by 8 times. The DAM catalog is a source of information for our customers' online stores.

December 2016 - September 2019, Campari Rus LLC, the Russian division of the Italian association Gruppo Campari, was established in January 2006. Gruppo Campari owns several dozen world-famous alcoholic brands. Among them are Cinzano, Cinzano Asti, Mondoro Asti, Campari, Carolans.

Analytics and Reporting Manager of the Logistics Department + Head of the Warehouse Operations Support Department

Job responsibilities:

Operational management of the warehouse operations department (12 members)
Conducting tenders with logistics service providers
Monitoring the stages of WMS implementation in the warehouse
Budget control for the cost of domestic transportation
Budget control of the logistics department
Conducting a Monthly Performance Review of the Logistics Department
Development of the Pooling project for the delivery of goods to retail chains
The main results of the work:

- Warehouse relocation project leader: search and selection of a new warehouse, installation of an air conditioning system, shelving, organization of office and warehouse equipment, office decoration, coordination and signing of contracts with all contractors of the new warehouse, purchase of EGAIS equipment, installation and certification of the complex in the RAR, tender for services for the transportation of products from one warehouse to another, the selection and training of new personnel, a description of the workflow scheme for the movement and subsequent sale to customers

- Optimization of warehouse staff, reduction of staff by optimizing work and creating interchangeability among employees

- Participation in the WMS implementation project in the warehouse, preparation of technical specifications, testing, control over staff training and correct operation of the system

- Organization of blot shipments in accordance with the requirements of the legislation from July 01, 2018

- Decrease in transportation costs by 7% compared to 2017 in the face of rising fuel prices and rising transportation tariffs

- Launch of the Pooling project - Joint delivery of alcohol companies to one unloading point. Negotiations with networks and alcohol companies - competitors, coordination of general schedules, project launch, calculation of savings

August 2015 – December 2016, Campari Rus LLC

Analytics and Reporting Manager, Logistics Department

Job responsibilities:

Job responsibilities:

Development and implementation of a system and methodology for managing key performance indicators for the logistics department of the Russia division (10 functions, 59 people)
Calculation and control of 4 key indicators for senior management and 10 for each individual function of the department
Calculation of the optimal stock of products, taking into account the sales forecast, delivery time, accuracy of forecasting and the general seasonality of product sales
Budgeting the expenses of the logistics department, taking into account the seasonality of product sales. Quarterly revision of the budget due to changes in the sales forecast, carrier tariffs and other factors of external influence (imposition of sanctions against Russia, changes in legislation, etc.)
Preparation and conduct of tenders for transport and brokerage services in order to increase the number of service providers and reduce costs due to lower rates
The main results of the work:

30% reduction in delivery time due to the introduction of the key performance indicator "delivery time" and the reduction of downtime and delays to meet deadlines
Improving the quality of customer service by 5% by setting customer service KPI, monthly monitoring of the indicator and analysis of the reasons for non-fulfillment
Reduction of stocks of products by 20% in 2014, which allowed to improve the stock of products and reduce the cost of renting a warehouse, without loss for the company's business
Increase in overall product turnover by 10% as a result of inventory analysis for product categorization and elimination of slow-moving products
Reducing transportation costs for delivery to customers by the end of the year by 2 times compared to last year due to lower transportation rates

April 2013 – March 2014 Canon, a subsidiary of the Japanese company Canon Inc., a leader in innovation and imaging systems

Process control and management specialist

Job responsibilities:

Budgeting logistics costs based on sales forecast
Monthly monitoring of budget implementation (plan-fact)
Calculation of key performance indicators of business processes of the logistics department
Drawing up and in-depth analysis of operational reporting, reflecting various aspects of the company's activities
Calculation of savings from process optimization and cost reduction