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Regular version of the site

Keep Calm and Learn

As HSE University transitions to remote learning, the HSE IT Office offers assistance to students, faculty, and staff with regard to using online services. A number of these services have already been made available.

In the coming days, we will be compiling and providing answers to HSE community members’ most frequent questions about how to access and use these services.

Today we have compiled your most frequent questions about MS Teams, a platform that enables students, faculty, and staff to invite colleagues to a chat or meeting, conduct calls, or collaborate on joint tasks and projects.

1. How can I obtain a login and password for MS Teams?

Log in on the website using your HSE email (e.g., email@hse.ru or email@edu.hse.ru) and your HSE password. The MS Teams cloud service is available to all HSE University students, faculty, and staff.

2. For how long is the MS Teams subscription valid?

HSE University has a corporate subscription which will be renewed for everyone in a timely fashion.

3. Who should I contact if I have trouble logging into MS Teams?

You may fill out an assistance request in your MyHSE online account (Click on ‘Consultation (Software)’ - Консультация ПО), or you may contact 22222 IT Support Service.

4. Is it possible for students who do not have an HSE email account (such as those studying in continuing education programmes) to gain access to MS Teams?

Access to MS Teams is provided to users who have an HSE email account (within an @hse.ru or @edu.hse.ru domain). Continuing education students should be registered in ASAV (ACAB) system, so that they may receive an HSE email account that they can use to access MS Teams.

5. Is there an MS Teams manual for MacBook users?

You can read digital service instructions (including for iOS system users) here.

The IT Office has arranged access for HSE community members to several online services for remote work and learning.

To keep the HSE community informed about all the innovations and to help them quickly adjust to the new format of work, IT Office regularly sends messages to students, faculty and staff about new digital solutions and instructions on using new services. Check your corporate email for updates.

March 24, 2020