Students who experience technical difficulties that prevent them from completing a proctored exam will be able to re-take the exam at a later date. Alternative exam days will be scheduled for this purpose.
Despite the fact that HSE University has administered online exams with proctoring in the past (last year alone, the university conducted around 10,000 proctored exams), it is possible that some students may experience technical problems.
For example, on May 27, several HSE faculties encountered technical issues while administering proctored tests—not all students were able to start the test and download the tasks.
If you encounter a technical malfunction, immediately inform your programme’s Study Office at the email address provided in the exam Instructions and indicate that you are unable to take the exam. The Study Office will review the appeal and, if the technical failure through no fault of your own is confirmed, they will schedule an exam for an alternative date.
For students unable to take an exam for a legitimate reason, a new exam date will be scheduled. Most of these additional exams will be held during the summer session, and some will be postponed to a make-up exam period in the fall.
Fee-paying students will still be eligible to earn a tuition fee discount even if their exams are postponed until the fall. The discounts will be calculated in October after all exams have been retaken. So long as students earn satisfactory exam scores and meet the discount requirements, the discounts will be valid for the entire academic year.
Recommendations on what to do in case of technical trouble during proctored exams can be found in HSE Academic Handbook.