• A
  • A
  • A
  • ABC
  • ABC
  • ABC
  • А
  • А
  • А
  • А
  • А
Regular version of the site

Recommendations in Case of Technical Problems during Proctored Exams

Urgent assistance on technical issues related to exams with proctoring is provided by the support service of eLearning Office: elearn@hse.ru

  • What to do if something goes wrong during the element of assessment to the Internet, make a test call and/or take a mock test

    A teacher experiences technical problems

     If a teacher encounters a technical problem and therefore the element of assessment has to be deferred or halted, it is recommended to inform students and the Programme Office about this

     It is advisable to run a computer check, verify if your computer is properly connected to the Internet, make a test call and/or take a mock test  

    A student experiences a short-term loss of internet connection

     During a verbal element of assessment, it is recommended to allow this student to give an oral answer (to the same question) again

     During a written element of assessment, it is recommended to allow this student to complete a different version of the written assignment (right after the connection recovers) or to reschedule the examination for a later date

     The duration of the synchronous element of assessment can be extended for the number of minutes the breakdown in communication lasted. 

     When deferring examination from the summer examination period, new dates for examinations should not coincide with other appointed examinations.


     The period of absence considered as short-term shall be determined by a teacher depending on the course

    A student experiences a long-term loss of internet connection

     The element of assessment weighs 30% and more/is an examination: if a student experiences technical problems lasting for an extended period, he/she shall be given the opportunity to retake this element of assessment (provided the Programme Office recognizes the reason for absence as valid)

     The element of assessment weighs less than 30%: the option to retake the examination shall be provided at the teacher’s discretion.

     During retakes of assessment elements, it is acceptable to use other versions of assignments (including those requiring a deeper understanding of studied materials) or change the format of assessment element for a given student


     A teacher shall send a message to the students who have experienced a long-term breakdown in connection with the request to inform about the reasons for their absence  

     The period of absence considered as long-term shall be determined by a teacher depending on the course

    Students’ obligations

     When short-term breakdowns in connection occur:

    Make a note of the time of the connectivity break (take a screenshot of the entire screen or a photo thereof so that it shows the time and the window of the app/website) and send this to the teacher’s corporate e-mail as soon as the connection restores


     When long-term breakdowns in connection occur: 

    • Inform the Programme Office about this immediately via any media of communication
    • No later than 3 (three) days, maximal supporting evidence should be provided (the provider's reply, a screenshot of the issue, student's explanatory note, etc.)  

The information about the assessment element

In the course syllabus in LMS (in the field for comments) the following information must be posted:

  • Technical requirements for taking an assessment element;
  • Rules of conduct during the assessment element;
  • The definition of the short-term loss of internet connection;
  • Special features of the proctoring service;
  • Special features of retakes (added complexity of assignments/change of format, etc.) 

​​​​​​Sample text in a course syllabus

Blocking elements of assessment

In accordance with the HSE Rector’s directive, during the distance-learning period, blocking elements of assessment may include only examinations, if this is specified in the respective course syllabus

  • Preparing for and holding ongoing assessments

    Organization and the holding of assessment elements are currently allowed solely with the use of distance-learning technologies. The decision on specific technologies for holding elements of assessment shall be made by the teacher responsible for the course implementation

    Provisional Regulations for Interim and Ongoing Assessments of Students at HSE University  

    Selection of the platform and the format

      A teacher shall select the platform and the format for holding an assessment element (synchronous/asynchronous)

    If asynchronous element of assessment is selected

     Instances, when students do not have the opportunity to take an asynchronous assessment element because they have not been given enough notice, must be avoided

     It is not advisable to send assignments on weekends and set deadlines for upcoming Mondays  

     It is recommended to take into account potential issues with internet connection and different time zones

    Informing about the platform and special aspects of online testing

     A teacher shall inform students of the following in advance:

    • The procedure for holding the assessment element (i.e., platform which will be used for implementing an assessment element/for uploading completed tasks, the application of the proctoring technology, etc.)

     It is advisable to inform students via mailouts to their corporate e-mails, along with publishing notifications on the course webpage in LMS

     It is required to advise students beforehand of specific criteria and rules of conduct (e.g., the requirement to upload a personal photo as a user picture/activate a camera when completing assignments, etc.)

     Be aware of WEBiquette rules for students

     If the platform features sophisticated sets of functions, it is recommended to run a trial test before the start of the assessment element

    If a student is cheating

     The instance of cheating may be established by both a teacher and proctor, including when subsequently reviewing footages of the assessment element.

     Examiners retain the right to draw up a respective certificate and give “0” points for this element of assessment.

    If a student is late

     If a student connects to the videoconferencing session late, the time allocated for the element of assessment may be extended at the examiner’s discretion

    If a student is sick

     If a student is unable to complete a synchronous element of assessment, he/she must let the examiner know of this before the receipt of the assignment

     If a student is unable to complete an asynchronous element of assessment for health-related reasons, he/she must inform both the Programme Office and the examiner about this no later than the day of the deadline for submitting a completed task

  • Preparing and organizing examinations

    Organization and the holding of assessment elements are currently allowed solely with the use of distance-learning technologies. The decision on specific technologies for holding elements of assessment shall be made by the teacher responsible for the course implementation

    Provisional Regulations for Interim and Ongoing Assessments of Students at HSE University  

    Selection of the platform and the format

     Examiners shall select the platform and the format for holding examinations (synchronous/asynchronous)

    If a synchronous element of assessment is selected (a verbal examination)

     Video recording is mandatory

     The examiner shall be responsible for organizing video recording

    Informing about the platform and format for holding the examination

     A teacher must inform the following parties about the required hardware and software:   

    • students who have completed the course;
    • manager of the degree programme for which a given assessment element is planned;
    • manager of the department, if the assessment element is from among the University-wide and faculty pool of courses (a minor, MAGOLEGO, BACOLEGO, the FH Minor, etc.)

     On the basis of this information, programme manager will inquire of students about their technical options.

     This notice shall be made via electronic channels of communication no later than 2 (two) weeks before the start of the examination period.

    If a student does not have access to appropriate e-learning technologies to sit an exam
    Notices before the examination

     No later than 2 (two) working days before the examination date, teachers shall send the following information:

    •  instructions for the work with the proctoring system;
    • information about mandatory video recording of the examination;
    • instructions for instances of technical failures/breakdowns.

     It is advisable to test the start and running of the software required to implement the proctoring (if this technology is used)

    Video recording during the proctored examination

     Footages of examinations and other assessment elements, held with the application of the proctoring technology, will be stored in the HSE University system for a long time.

      No additional consents or applications shall be signed in this regard. Video recordings may be used when reviewing appeals as per the rules established by HSE University’s bylaws.

     Notices, containing other information, are of technical character and do not relate to the formats of assessments, carried out as part of HSE University’s core degree programmes.   

    If exams must be deferred for many students

     Should a significant number of students (15% of the total examinees) require to have their exams deferred, the complexity of testing assignments may be stepped up for this student group

      If this is the case, a teacher must specify this in his/her letter with technical requirements for the equipment

    If over 20% of the overall examinees have failed to log in to Examus in the first 30 minutes of the examination,

     An examiner is recommended to appoint an additional day (preferably during the examination period or period for retakes) to hold a second proctored examination


     Applicable only in instances, when over 20% of students have failed to access Examus during the examination

    If less than 20% of examinees have failed to log in to the Examus system during the first 30 minutes

     For a smaller portion of students who failed to access Examus, the examination shall be deferred for autumn (on an individual basis)


     If 1-3 students fail to log on:

    1. The examiner may offer such students to take a proctored exam in a different system;
    2. Students must give their consent to take the exam that will follow a non-standard procedure. Otherwise, an examination in a different system (i.e., without a student’s consent) may serve as the ground for an appeal;  
    3. If a student gives his/her consent, the proctored examination shall be held on the same day in a different system (for instance, Zoom or MS Teams), overseen by the examiner/subdivision.

Consequences for students if exams are deferred for autumn

 If, following the student’s request (owing to the lack of access to required technologies), the assessment element has been deferred for autumn, then:  

  • the decision on assigning a scholarship or a discount will be reached only in autumn after the grade is properly awarded;
  • a student shall not be eligible for the transfer to a government-funded place during the summer period.

Platforms and respective instructions

The compilation “Conduct a Test or a Survey offers platforms, which may be used for written papers, and instructions on how to use them.


 

Have you spotted a typo?
Highlight it, click Ctrl+Enter and send us a message. Thank you for your help!
To be used only for spelling or punctuation mistakes.