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Regular version of the site
Bachelor 2022/2023

Intercultural Aspects of Corporate Communication

Area of studies: Linguistics
When: 4 year, 1, 2 module
Mode of studies: offline
Open to: students of one campus
Language: English
ECTS credits: 5
Contact hours: 54

Course Syllabus


The course is designed for fourth-year bachelor students, who major in “Intercultural Communication” and consists of two aspects: ‘Project Management in Intercultural Context’ and ‘Conflict Management and Resolution in Intercultural Business Environment’. The course is highly correlated with the courses “Intercultural Communication: Theory and Practice”, “Introduction to Organizational Communication” and “Corporate Culture and Business Communication” covered in the third year. The aspect ‘Project Management in Intercultural Context’ provides students with fundamentals of project management. Over the past 20 years, project management has proven to help modern organizations maintain a competitive edge. We consider intercultural contexts together with complex organizational communications most influential factors in project management. The aspect covers major project management concepts, which are reinforced by cases from various business spheres. Students will learn about methods and tools a successful project manager needs to initiate, plan, execute, monitor, control, and close a project. The aspect guides the student through technical, interpersonal and cultural skills necessary to manage a project efficiently. The aspect ‘Conflict Management and Resolution in Intercultural Business Environment’ provides students with fundamentals of conflict management. Since conflicts are everyday occurrences in people's lives, social groups and international relations, in all historic times, in all cultures, groups and countries, the quest for peace has been ongoing. Costs incurred because of conflicts are very high: human suffering, economic losses and moral degradation. The efforts made by humankind to live in peace give us insight to accomplish real results, transform conflicts and manage them positively. This aspect in conflictology presents empirical knowledge and insight on conflict resolution, transformation, mediation and management, for conflicts of all importance, be they interpersonal, intercultural or global, as well as helps to give future professionals knowledge and build skills in conflict management.
Learning Objectives

Learning Objectives

  • to acquaint students with the subject, categorical system, the key theoretical and practical problems of modern conflict resolution
  • to develop conflict management skills and teach students how to apply them in intercultural and international business communication practice
  • to identify the essential skills required to manage a project
  • to implement project management body of knowledge
  • to apply project management principles effectively
  • to engage and lead project management teams in intercultural context
  • to demonstrate a good understanding of a project life cycle
Expected Learning Outcomes

Expected Learning Outcomes

  • apply the knowledge and skills they get to analyze and assess complex project management situations
  • apply the knowledge and skills they get to relate a project to the intercultural environment that influences it
  • develop technical, interpersonal and cultural skills necessary for a successful project manager
  • develop the ability to use project management strategies and methods to manage a project from start to finish
  • know fundamental concepts of project management
  • know Project Management Institute’s (PMI’s) project model
  • know project process groups
  • know the definition of a project and its characteristics
  • understand how to manage project cost, quality, and delivery
  • apply skills in performing primary analysis and interpretation of culture’s actions in a conflict situation
  • apply the knowledge and skills they get to analyze major factors influencing project management outcomes
  • apply the knowledge and skills they get to use project management tools and techniques
  • be able to recognize typical conflict situations, as well as the specificity of their occurrence in the course of students’ professional activity as specialists in intercultural communication
  • know current theories of conflictology, the nature of conflict as special characteristics of social interaction, the main forms of conflict management
  • understand the role of a project manager
Course Contents

Course Contents

  • Conceptual overview of project management
  • Project management process groups
  • Project management knowledge and skills
  • The Nature of Conflict & Conflict Escalation
  • Perspectives on Conflict Sources
  • The role of culture in conflict resolution
  • Conflict management strategies
  • Conflict management forms of intervention: negotiation and mediation
  • Conflict in Cyberspace
  • Conflict Management Project
Assessment Elements

Assessment Elements

  • non-blocking PM Continuous Assessment
    Short written or oral forms of control conducted during the seminar based on the materials covered during the previous seminar
  • non-blocking PM Final Test
    Final test is conducted on the last seminar in the 1st module covering all the materials from the previous seminars.
  • non-blocking PM Group Project
    Project plans are delivered in groups including written documentation and oral presentation.
  • non-blocking СM Continuous Assessment
  • non-blocking CM Written Assignments
  • non-blocking CM Group Project
  • non-blocking Exam
    The exam is held offline and comprises two theoretical questions and two practical tasks.
Interim Assessment

Interim Assessment

  • 2022/2023 2nd module
    0.2 * Exam + 0.1 * СM Continuous Assessment + 0.1 * PM Continuous Assessment + 0.2 * PM Group Project + 0.2 * CM Written Assignments + 0.1 * CM Group Project + 0.1 * PM Final Test


Recommended Core Bibliography

  • A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Sixth Edition, 2017. Режим доступа: http://library.books24x7.com/bookshelf.asp
  • Heagney, J. (2012). Fundamentals of Project Management (Vol. 4th ed). New York: AMACOM. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=388987
  • Hornickel, Jim. Negotiating Success : Tips and Tools for Building Rapport and Dissolving Conflict While Still Getting What You Want, John Wiley & Sons, Incorporated, 2013. ProQuest Ebook Central, https://ebookcentral.proquest.com/lib/hselibrary-ebooks/detail.action?docID=1562635.
  • How Is Global Dialogue Possible? : Foundational Research on Values, Conflicts, and Intercultural Thought, edited by Johanna Seibt, and Jesper Garsdal, De Gruyter, Inc., 2014. ProQuest Ebook Central, https://ebookcentral.proquest.com/lib/hselibrary-ebooks/detail.action?docID=1346945.
  • The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict / Furlong, Gary T. – John Wiley & Sons Incorporated. Social Sciences & Humanities (General), 2009. URL: https://ebookcentral.proquest.com/lib/hselibrary-ebooks/detail.action?docID=456084
  • Third Party Workplace Dispute Resolution : Third Party Workplace Dispute Resolution, edited by Richard Posthuma, and Richard A Posthuma, Emerald Publishing Limited, 2007. ProQuest Ebook Central, https://ebookcentral.proquest.com/lib/hselibrary-ebooks/detail.action?docID=320618.

Recommended Additional Bibliography

  • Anna Kurzydłowska. (2016). Leadership in Project Management. Humanities and Social Sciences, 23 (2), 103. https://doi.org/10.7862/rz.2016.hss.22
  • Association, I. R. M. (2016). Project Management : Concepts, Methodologies, Tools, and Applications. [Place of publication not identified]: Business Science Reference. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=1253153
  • BĂDIȚOIU, L. A., & STĂNESCU, A. (2018). A Strategic Approach to Conflict Management Systems. Review of International Comparative Management / Revista de Management Comparat International, 19(5), 487–496. https://doi.org/10.24818/RMCI.2018.5.487
  • Binder, J. (2007). Global Project Management : Communication, Collaboration and Management Across Borders. Aldershot, England: Routledge. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=269279
  • Catherine H. Tinsley. (n.d.). Predicting the constellation of conflict management strategies used across cultures. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsbas&AN=edsbas.F32BCF43
  • Emotion and Conflict: How Human Rights Can Dignify Emotion and Help Us Wage Good Conflict (Contemporary psychology) / Lindner, Evelin. Praeger. Social Sciences & Humanities (General), 2005. URL: https://ebookcentral.proquest.com/lib/hselibraryebooks/detail.action?docID=492063
  • Eunson, Baden. Conflict Management, John Wiley & Sons Australia, Limited, 2011. ProQuest Ebook Central, https://ebookcentral.proquest.com/lib/hselibrary-ebooks/detail.action?docID=903141.
  • Stephan Proksch. (2016). Conflict Management. Springer. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsrep&AN=edsrep.b.spr.mgmtpr.978.3.319.31885.1
  • Virtual Teamwork : Mastering the Art and Practice of Online Learning and Corporate Collaboration, edited by Robert Ubell, John Wiley & Sons, Incorporated, 2010. ProQuest Ebook Central, https://ebookcentral.proquest.com/lib/hselibrary-ebooks/detail.action?docID=565122.