Bachelor 2023/2024

Operations and Process Management

Type: Compulsory course (International Business)

Area of studies: Management

Delivered by: Department of Operations Management and Logistics

Where: Graduate School of Business

When: 2 year, 3, 4 module

Mode of studies: offline

Open to: students of one campus

Instructors: Gregory Baev, Anastasia Ivanova

Language: English

ECTS credits: 4

Contact hours: 48

Course Syllabus

Abstract

This course concerns the fundamental issues in information and flow management as well as the choice of the process types within supply chains end-to-end, both for manufacturing and service companies. Such an approach - global optimization as opposed to function-focused "silo" optimization - results in seamless integration of purchasing, production, and distribution across global networks, overcomes the effectiveness-efficiency tradeoff, and creates competitive advantage by improving both. Students will master process improvement by applying time-proven Lean Methodology in A3 projects to analyze the process performance, uncover the root-causes of performance issues and identify effective countermeasures. The course also examines Lean as a complete, comprehensive managerial system whose superiority rests on enabling and unleashing the intellectual capital of every employee.

Learning Objectives

• This core course provides insights into the basic theories, principles, concepts, and techniques used to design, analyze, and improve the operational capabilities of an organization in the global supply chains network.

Expected Learning Outcomes

• Describe and practice such quality tools as Pareto charts,Cause and Effect Diagrams, Flow Charts and Process Mapping, Checksheets, Scatter Diagrams. Histograms
• Design strategies to improve competitive advantage through operations
• Students might apply key concepts of GOM to detail an operations strategy
• Students might calculate the needed capacity to meet demand
• Students might conduct basic process mapping analysis and elaborate on the limitations of the chosen method
• Students might explain modern trends in Global operations management
• Students might select and use problem-solving tools and methods
• Students might select and use the basic tools of lean thinking to improve the productivity of production and service operations

Course Contents

• Operations and processes
• Flow and Capacity management
• Pizza Game - Online Operations Simulation
• Operations Strategies and Production Systems
• Lean Management
• Organizational Structure and Operations
• Quality Management
• Process Improvement
• Industry 4.0 and new technologies in GOM
• Future of GOM

Assessment Elements

• Tests at seminars and lectures
  Tests could be taken at seminars and at a number of lectures in the format of a small test. Only those students who are present in the classroom can take the test. If a student is not present in the classroom, he/she receives 0 points for the test.
• Case study
  At a number of seminars students solve cases in teams. The grade is based on the results of the work and defense of the team solution of the case at the seminar. The final score is added up as the sum of points earned by the student, divided by the number of cases solved at the seminar.
• Exam
  During exam students are solving a mini-case. Case questions are formulated on the basis of lecture material and seminars.
• Team project
  Operational improvements A3 team project. The topic of the project should be agreed with the professor. An organization/process is chosen that is easily accessible to students for study. The presentation is prepared in groups in agreement with the professor

Interim Assessment

• 2023/2024 4th module
  0.05 * Tests at seminars and lectures + 0.05 * Tests at seminars and lectures + 0.1 * Case study + 0.1 * Case study + 0.35 * Exam + 0.35 * Team project

Bibliography

Recommended Core Bibliography

• 9781351110297 - Michel Baudin - Introduction to Manufacturing - 2023 - Routledge - https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2677643 - nlebk - 2677643
• Aćimović, S., & Stajić, N. (2019). Digital Supply Chain: Leading Technologies and Their Impact on Industry 4.0. Proceedings of International Scientific Conference Business Logistics in Modern Management, 75–90. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=139446790
• Design for Six Sigma for green belts and champions : applications for service operations- foundations, tools, DMADV, cases, and certification, Gitlow, H. S., 2006
• Introduction to manufacturing : an industrial engineering and management perspective, Baudin, M., 2023
• ISO 9000 quality systems handbook : using the standards as a framework for business improvement, Hoyle, D., 2010
• Operations and supply management, Jacobs, F.R., 2009
• Pickard, M., Grecu, I., & Grecu, G. (2019). Sustainable Smart Manufacturing in Industry 4.0: Real-Time Resource Planning, Process Monitoring, and Production Control. Economics, Management & Financial Markets, 14(3), 30–36. https://doi.org/10.22381/EMFM14320194
• Quality management : creating and sustaining organizational effectiveness, Summers, D. C. S., 2005
• The synchronized production system : going beyond just-in-time through kaizen, Takeda, H., 2006
• Ustundag, A., & Cevikcan, E. (2018). Industry 4.0: Managing The Digital Transformation. Cham: Springer. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=1595475

Recommended Additional Bibliography

• FUKUZAWA, M. (2019). Factory Strategy: Research on the Role of Plants in Operations Management. Annals of Business Administrative Science, 18(5), 149–170. https://doi.org/10.7880/abas.0190731a
• Hockley, L. R. (2010). Global Operations Management. New York: Nova Science Publishers, Inc. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=387471

Authors

• Poroshkin Aleksei Georgievich
• Baev Grigorii Olegovich
• CHERENKOVA ELENA ALEKSANDROVNA