Management of IT Infrastructure Telecommunication Company

Student: Myazin Konstantin

Supervisor: Oleg Simakov

Educational Programme: Business Informatics (Master)

Year of Graduation: 2016

The urgency for Russian Federation service management Information Technology (ITSM) proves to be true a lot of its introductions in Information Telecommunication Systems the largest public companies telecommunication, extracting, metallurgical, etc. branches, and also in ITS federal structures. The main purpose thus is increase of efficiency of use IT and decrease in risks of the IT-infrastructure, providing the branch business-processes. Final qualifying work gives representation about the purposes, existing approaches and standards ITSM. It includes analysis of examples introduction of technologies ITSM in Russia, and also research of questions management of IT infrastructure in ITS, their security and stability of functioning at external destabilizing conditions. The work contains 10 pictures, 8 tables, 4 applications consists of 88 pages and 23 references to sources.

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