Value Dimensions and Stratification of Hotel Clients Based on Online Reviews Data

Student: Kaspruk Nikita

Supervisor: Ilya Musabirov

Faculty: Saint-Petersburg School of Social Sciences

Educational Programme: Sociology (Bachelor)

Final Grade: 7

Year of Graduation: 2017

In this paper, was analyzez how perceived hotel value dimensions and perception of city sights are connected with stratification of tourists. Applying topic modelling algorithms to 21165 reviews from 201 hotels located in Saint-Petersburg was showed that clients of hotels of different categories pay attention to different value dimensions. Analyzing local aspect of value perception, were decribed how existing differences in perceiving the city by guests of the hotels can be explained in terms of diversity of socio-economic status of clients.

Full text (added May 22, 2017)

Student Theses at HSE must be completed in accordance with the University Rules and regulations specified by each educational programme.

Summaries of all theses must be published and made freely available on the HSE website.

The full text of a thesis can be published in open access on the HSE website only if the authoring student (copyright holder) agrees, or, if the thesis was written by a team of students, if all the co-authors (copyright holders) agree. After a thesis is published on the HSE website, it obtains the status of an online publication.

Student theses are objects of copyright and their use is subject to limitations in accordance with the Russian Federation’s law on intellectual property.

In the event that a thesis is quoted or otherwise used, reference to the author’s name and the source of quotation is required.

Search all student theses