Optimization of Transport Service of Medical Goods Express Delivery on the Example of DHL Express LLC

1. Title of Graduation Thesis «Optimization of Transport Service of Medical Goods Express Delivery on the example of DHL Express LLC» 2. Master Valeriia Kondrateva, group MLG 152, Strategic Management in Logistics, NRU HSE 3. Supervisor of Studies Alexander Kolik, PhD, Associate Professor, Professor at Department of Logistics Infrastructure Management, NRU HSE 4. Key words: transport service, optimization, express delivery, delivery of medical products, healthcare, drone, unmanned aerial vehicles Increasing customer requirements to the quality of transport services lead to new conditions and tendencies within logistics services market. Now Unmanned Aerial Vehicles, also called drones, are considered as innovative way of goods transportation since it can provide clients with minimum possible time of delivery to difficult of approach regions. Apart from that, drone technology is expected to provide companies with operational costs reduction and, consequently, increase of overall performance efficiency what makes it really perspective for a number of industries. The aim of current graduation thesis is to elaborate optimizing solution for transport service of medical goods express-delivery within a particular company. DHL Express LLC was chosen as an object of the research. In this master’s paper an analysis of company’s performance within logistics services market was conducted along with in-depth research of drone technology. It served a solid ground for development of improving solution for the company with its economical efficiency being proved.