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Improving the Controlling System in Case of LLC Coffee Serena

Student: Skidan Alena

Supervisor: Tamara Levina

Faculty: Graduate School of Business

Educational Programme: Logistics and Supply Chain Management (Bachelor)

Year of Graduation: 2017

1. Topic name: "Iroving the Controlling System in Case of Coffee Sirena LLC "" 2. Student: Skidan Alena Sergeevna, gr. BLG131, School of Logistics, Faculty of Business and Management, NRU HSE 3. Scientific adviser: Levina Tamara Vladimirovna, Candidate of Economic Sciences., Senior Lecturer of the Logistics Department, HSE 4. Keywords: controlling system, key performance indicators, business processes Increase of the company’s efficiency with minimum investment is very topical issue in modern world. Introduction of controlling system might help companies to stay on the market, and also expand and grow just by analyzing and improving the key internal criteria of main business processes. The purpose of the study is the diagnostic and improvement of Koffee Sirena LLC controlling system. Measures are offered for increasing efficiency, like new strategic goals statement and new methods of KPI indication and assessment, are based on current controlling system analysis. This offers are becoming indicators of logistics limitations and cost reduction factors. 5. The volume of the Bachelor's curriculum: page - 95, figures - 25, tables - 10, literature sources - 25

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