SaaS Business Customer Relationship Management System Development

Student: Tkachenko Fedor

Faculty: Faculty of Economics, Management, and Business Informatics

Educational Programme: Business Informatics (Bachelor)

Final Grade: 8

Year of Graduation: 2018

This project proposal describes SaaS business customer relationship management system development. The work contains three chapters. The first chapter describes the organization activities analysis, internal business processes and the functionality of departments. During the analysis existing systems and development methods have been studied. Based on the materials, the business processes of the system are developed, the data store and the interface are modeled. It explains data storage fucntions, design and system improving strategies of the system. The third chapter contains a description and the relevance of the development tools, system development stages. Selected data storage,design and routing configurations are built on the basis of role based access control model.

Full text (added May 25, 2018)

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