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Educational Programme
Final Grade
Year of Graduation
Anna RevnivtСeva
Logistics Service Management in E-Commerce
Logistics and Supply Chain Management
(Bachelor’s programme)
The internet retail development entails changes in supply chain structure, as well as

the need for a complex logistics service for online-retailers. The purpose of this work

was to increase the level of company’s logistics service quality by formulating

standards and algorithms of efficient management in e-commerce. Data analyses and

different models were applied to the company’s data with a view to find out

weaknesses including SWOT analysis and SERVQUAL model. Considering a

variety of researches and practices, recommendations for problem solving were

identified and proposed. Based on analysis of references a procedure of the logistics

service system development for internet retailers and the requirements for its

implementation were observed and recommended. Implementing different ways to

improve company’s efficiency, DuPont model was used to estimate cost impact and

economic efficiency at all.

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