Logistics Service Management in E-Commerce

Student: RevnivtSeva Anna

Educational Programme: Logistics and Supply Chain Management (Bachelor)

Year of Graduation: 2019

The internet retail development entails changes in supply chain structure, as well as the need for a complex logistics service for online-retailers. The purpose of this work was to increase the level of company’s logistics service quality by formulating standards and algorithms of efficient management in e-commerce. Data analyses and different models were applied to the company’s data with a view to find out weaknesses including SWOT analysis and SERVQUAL model. Considering a variety of researches and practices, recommendations for problem solving were identified and proposed. Based on analysis of references a procedure of the logistics service system development for internet retailers and the requirements for its implementation were observed and recommended. Implementing different ways to improve company’s efficiency, DuPont model was used to estimate cost impact and economic efficiency at all.

Student Theses at HSE must be completed in accordance with the University Rules and regulations specified by each educational programme.

Summaries of all theses must be published and made freely available on the HSE website.

The full text of a thesis can be published in open access on the HSE website only if the authoring student (copyright holder) agrees, or, if the thesis was written by a team of students, if all the co-authors (copyright holders) agree. After a thesis is published on the HSE website, it obtains the status of an online publication.

Student theses are objects of copyright and their use is subject to limitations in accordance with the Russian Federation’s law on intellectual property.

In the event that a thesis is quoted or otherwise used, reference to the author’s name and the source of quotation is required.

Search all student theses