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Business Process Modeling and Optimization in the Bank

Student: Liliia Khondak

Supervisor: Tatiana Yakushkina

Faculty: Graduate School of Business

Educational Programme: Business Informatics (Bachelor)

Year of Graduation: 2020

This research will cover the subject of modeling and optimization of business processes in a bank through the introduction of information technologies, especially e-banking technologies. The study is aimed at finding out how e-banking technologies will influence the bank's operational work, whether an effective cost reduction will be achieved without losing clients, and whether the level of client orientation will change.

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