Year of Graduation
Design of a simulator of business processes in order to evaluate the effectiveness of a company
Faculty of Business Informatics
Efficiency of business processes determines the overall performance of a company. In statics it is difficult to estimate effectiveness of business processes, since the theoretical maximum of efficiency is not known for a certain company. In real-time dynamics it is very challenging as well, because it can take years. The possible solution is simulation. Three issues, namely theoretical basis of simulation technique, conceptual modeling and simulator design, are investigated in this study. Theoretical part of the study overviews foundations of simulation technique and provides the basic definitions. A conceptual model of the company is proposed to provide description, systematize and characterize business processes. Methods and approaches of simulator design are identified and declared for further study. Also ways to evaluate effectiveness, based on obtained results, and provide recommendations are discussed here. Keywords: model, modeling, simulation, simulator, effectiveness, business processes, AnyLogic.