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Optimal Queue Control in the Queueing System with Limited Waiting Time

Student: Viktoriia Rutkovskaia

Supervisor: Yulia Grishunina

Faculty: HSE Tikhonov Moscow Institute of Electronics and Mathematics (MIEM HSE)

Educational Programme: Information Systems and Technology (Bachelor)

Year of Graduation: 2016

Controlled Queueing Systems are highly important for solving real-world optimization problems and increasing revenues of the business. In this work, Controlled Queueing System with Limited Waiting Time is studied. Optimization problem of M | M | n | ∞ Queueing System with Limited Waiting Time will be solved analytically and simulation model will be built. The model allows to check results of analytical solution and predict benefit from selected control strategy. Wolfram Mathematica and MS Excel software are used for model construction; for analytical solution common approaches are used. Pattern for related Queueing System's analysis will be implemented. In further investigations designed simulation model might be improved and results could be used as starting point for research in the area of Controlled Queueing Systems.

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