Business Processes Optimization of an Elevator Company through Integration of a New Information System

The volume of the thesis is 102 pages, including 35 pictures. 29 sources were applied when writing the thesis. Key words: Business process analysis, Business process optimization, Development of an information system. The main objective of the study is to enhance the efficiency of the business processes of an elevator company through the development of the new information system. The subject of the study are the business processes “Order receiving and processing” and “Project promotion and selling” as well as the user applications involved in the processes. The thesis work consists of three chapters, apart from introduction and conclusion. The introduction reveals the relevance of the problem stated, the key objective of the study and the tasks needed to achieve it. This part also includes the definition of the scope of the study and the specification of the tools applied. The first chapter provides the description of the subject area and key business processes of the study. Within the analysis, they are viewed in two forms – the current state of the BP structure (“as is”) and its model state (“to be”). As a result, some key performance indicators are suggested to reveal the efficiency of the optimization. The second chapter is devoted to the information system analysis. It implies exploring the actual algorithms, database structure and data security. This part also concerns the results of user research and applications testing. The third chapter includes some crucial details of the new system development process. First of all, it compiles all the theoretical results of the studies into the list of requirements. Then follows the justification of the platform selection and description of the key algorithms. At the end the dynamics of the performance indicators is calculated. The conclusion states the main results of the work, revealing the degree of attaining the initial objective.