Sales Management Automation in the Enterprise of Food Industry

This work is dedicated to the Sales Management Automation in the Enterprise of Food Industry. Enterprise analyzed in this work has problems with sales management with its existing automation. The purpose of this work is improvement of the process of sales management using IT and development of suggestions on its automation at enterprise of the food industry. Tasks for achieving the purpose are: 1.Description of process of sales management and its peculiarities. 2.Modeling of process of sales management, development of approach to the analysis of process and carrying out the analysis on its basis. 3.Development of suggestions for improvement of process of sales management using IT, procedure of analysis for an assessment of expected results of automation and assessment on its basis. Methods of scientific research used are: interviewing, modeling of business processes, SWOT and COBIT analysis of business processes, generalization of results of analysis. As the result of this work description and models of process of sales management of enterprise of the food industry are developed and its specifics are revealed. The analysis of process using developed approach is carried out and suggestions for improvement of process of sales management using IT are developed. The assessment of expected results of automation using developed approach is carried out and it is revealed that automation of process will exert positive impact on it. The structure of work includes introduction, 3 chapters, the conclusion, the list of used literature and 25 appendices. Chapter 1 is devoted to general characteristic of object of automation. In chapter 2 questions of modeling and analysis of business process of sales management are considered. Chapter 3 is devoted to development of suggestions on automation of sales management and an assessment of its expected results. Work is stated on 55 pages, it contains 53 tables, 22 drawings, 27 sources of literature are used.