Wags to Improve the Motivation of Employees of Department of Support Customers

At present, the management of organizations and enterprises is increasingly aware of the importance of the employee as one of the key resources. In a business organization, a human resource is considered as one of the most important components for successful functioning and development, growth efficiency, a means of achieving goals. The relevance of the chosen topic and the need for research is caused by dissatisfaction with the quality management of the department. The goal of the final qualifying work is to develop ways to improve the motivation of employees to improve the quality of customer service and achieve consistently high performance. To achieve the goal, the following tasks were set: 1. To study the concept and types of motivation; 2. Conduct an analysis of existing theories describing the relationship between labor motivation; 3. Collect the necessary empirical data showing the most pronounced type of employee motivation in the customer support department; 4. Develop recommendations for staff motivation; 5. Identify the motivational profile of a "successful employee" for a given structural unit. Studying the motivation system of the department in JSC Raiffeisenbank conducted interviewing, questioning, interviewing employees. In the course of the work done the following conclusions are drawn: 1) Employees of different positions know how their wages are formed and on what it depends; 2) The Bank has a transparent system of motivation; 3) Employees with a long record of service have high performance, Based on the results of the work, the following ways of motivating employees are suggested: 1. Develop the professional qualities of employees in training thematic training. 2. Develop a system of employee remuneration for the received gratitude from clients and the system of penalties for negative feedback 3. Increase the salary part of the employee with the expansion Summing up, we can say that the goals and objectives have been achieved.