Business Process Innovation in Banking Management Analytics

The project aims to study the main business processes in the compilation of bank management reports, planning and forecasting models, and research ways for their optimization. The system of management accounting and reporting is designed to analyze and monitor factors affecting the profit of the bank. The purpose of management analysis and visualization of the results is the creation of a single information space containing complete, high-quality and operational data necessary for making management decisions. The topic of the project is based on the necessity to improve the accuracy of revenues forecasting and planning in the banking industry. These indicators directly affect the proper distribution of funds, the motivation of bank staff and the profit of a banking organization. The study is based on an analysis of business processes of the department of operational planning and management analytics in a leading Russian bank. The goal of the project is to identify methods to improve the performance criteria of existing processes (reducing the deviation of the fact matrices from the forecast and plan, improving the accuracy of the deals closing likelihood, reducing the department’s costs). The novelty of the study is a result of a detailed analysis of business processes of banking planning, forecasting, monitoring the effectiveness of client managers. The research has identified areas for improving the functionality of banking information systems to automate management analytics. The project is scientifically and practically significant due to identifying methods for improving the efficiency criteria of existing processes, which directly affect the reduction of the bank’s reputational and operational risks, the increase in revenues and the decrease in costs.