Implementation of Technology for Transferring Work Teams to Virtual Space in IT Company

In the modern VUCA world, in addition to constant changes and technological progress, business is also facing economic instability. These and other factors force organizations to look for new ways of optimization. One of the solutions is the creation of virtual teams, which helps reduce employee costs, increase the level of expertise in teams and speed up some business processes. The emerging conditions of the coronavirus pandemic stimulated an increase in the number of virtual teams in both small and large global companies, due to the mandatory organization of remote work. Company X, like many others in the current circumstances, was faced with the need to transfer teams to a virtual interaction environment. The activity of this company belongs to the IT sphere and consists in the development of new CRM systems for business. The purpose of the work, formulated jointly with the customer: development and support of the implementation of the technology of transferring the seven teams of company X into a virtual environment of interaction with minimal fluctuations in team efficiency. The project consisted of three key stages. At the first stage, teams were diagnosed: identification of the principles of functioning and distinctive features that affect the effectiveness of teams. A profile was compiled for each team using the following methods: a questionnaire on team performance, a questionnaire on “Satisfaction of employees with the quality of communication in the organization”, a methodology for assessing the psychological atmosphere in a team, drawing up classification schemes for teams, analyzing documents, processes and procedures, a semi-structured interview, calculation methods net loyalty index. Further, based on the compiled profiles, a roadmap was developed for transferring company teams to the virtual environment. The map included individual features for each team and consisted of five stages: informing, technical relocation, implementation and adaptation, process evaluation, adaptation and maintenance. The roadmap was developed as flexible and adaptable to the circumstances and the course of the translation process in each team. The final stage of the work done was to evaluate the results, the dynamics of the internal team interaction and effectiveness. As a result, the target metrics of team effectiveness set by company X were achieved by the time the transfer was completed, the management team was pleased with the result of the work done. The customer also noted an increase in engagement and improved interaction in teams after moving to a virtual environment, which was also reflected in the repeated measurement of teamwork performance indicators.