• A
  • A
  • A
  • ABC
  • ABC
  • ABC
  • А
  • А
  • А
  • А
  • А
Regular version of the site
For visually-impairedUser profile (HSE staff only)SearchMenu

Development of a System of Key Performance Indicators for a Company

ФИО студента: Vitaliy Svetlakov

Руководитель: Dmitry G. Artemyev

Кампус/факультет: Faculty of Economics, Management, and Business Informatics

Программа: Management (Bachelor)

Год защиты: 2020

The current research paper is devoted to the development of a system of key performance indicators (KPIs) in an IT company. The relevance of the work is that there is a problem in the absence of a relationship between the company's strategy and performance indicators, which leads to a decrease in the efficiency and effectiveness of employees. This work is based on the methodology of R. Kaplan and D. Norton «Balanced scorecard» (BSC). Based on the previously approved strategy and the problems identified during the analysis, a strategic map was developed that includes strategic goals and KPIs. In addition, the author of this work has developed KPI passports, employee KPI maps, and a system for evaluating, collecting, and monitoring achievement of key performance indicators based on MS Excel.

Student Theses at HSE must be completed in accordance with the University Rules and regulations specified by each educational programme.

Summaries of all theses must be published and made freely available on the HSE website.

The full text of a thesis can be published in open access on the HSE website only if the authoring student (copyright holder) agrees, or, if the thesis was written by a team of students, if all the co-authors (copyright holders) agree. After a thesis is published on the HSE website, it obtains the status of an online publication.

Student theses are objects of copyright and their use is subject to limitations in accordance with the Russian Federation’s law on intellectual property.

In the event that a thesis is quoted or otherwise used, reference to the author’s name and the source of quotation is required.

Search all student theses