Development of a System of Key Performance Indicators for a Company

Student: Svetlakov Vitaliy

Faculty: Faculty of Economics, Management, and Business Informatics

Educational Programme: Management (Bachelor)

Year of Graduation: 2020

The current research paper is devoted to the development of a system of key performance indicators (KPIs) in an IT company. The relevance of the work is that there is a problem in the absence of a relationship between the company's strategy and performance indicators, which leads to a decrease in the efficiency and effectiveness of employees. This work is based on the methodology of R. Kaplan and D. Norton «Balanced scorecard» (BSC). Based on the previously approved strategy and the problems identified during the analysis, a strategic map was developed that includes strategic goals and KPIs. In addition, the author of this work has developed KPI passports, employee KPI maps, and a system for evaluating, collecting, and monitoring achievement of key performance indicators based on MS Excel.

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