Implementation of a BI System for a Logistics Company

Each event or object in this world is a set of data that confirms its existence and provides the most accurate description of the phenomenon under study. Data by its nature can have completely different forms and interpretations, but in one way or another they help to create an idea of the object in the mind of the researcher. This view can have completely different consequences in its essence: declaring war on a neighboring state, choosing a healthy lifestyle, or, for example, completely ignoring them. In any case, the set of available data, coupled with other equally important factors, helps a person to understand the picture of the world and serves as a basis for decision-making. But what if there is too much data and the human brain is unable to process the entire flow of information that is constantly coming from outside? In the modern world, business has huge amounts of data that contain information about the economic results of the company, its employees and customers, operations, goods or services. Those organizations that are able to process and manage such data have a number of undeniable competitive advantages: effective use of the organization's capital, informed management and strategic decision-making, close to reality knowledge about the portrait of their consumers and their segments, the ability to quickly adapt to market changes, as well as develop and implement innovative projects. Large organizations in the modern world no longer assume their existence without data analysis tools. Data is a source of information obtained using BI systems. BI systems are designed to track business changes and respond to them in real time. In addition, it is an excellent tool for analyzing business processes and identifying problem areas of the company. This article discusses the activities of a credit broker for POS-lending, namely the process of delivering credit files to partner banks. The BI system will be used to build reports and track key indicators of document collection for further optimization and improvement of the business process. The overall goal is to increase the conversion rate of delivered documents from 70% to 90%. To achieve this indicator, analytical reporting (monitoring) will be built in the BI system, the problem areas of the process, the changes made and the results of the work done will be described. This work will be useful for all credit brokers, as well as logistics companies that deliver paper documents.