Monitoring of Staff Satisfaction in Hospital for patients with COVID-19

Student: Zvonareva Elena

Educational Programme: Health Care Administration and Economics (Master)

Year of Graduation: 2021

In Russia lots of attention is paid to patient satisfaction monitoring with the provided medical care. At the same time, monitoring of the satisfaction of medical providers and hospital staff, on whom the quality and safety of medical care is based, is not carried out in most institutions. Assessment of the satisfaction of healthcare providers in Russia is a poorly developed area with difficulties for transfer of foreign experience. In this work a questionnaire for assessment of the satisfaction of medical providers and hospital staff of a COVID-hospital was developed. The level of satisfaction of medical providers and hospital staff of the COVID-hospital have been assessed. The factors that have the major impact on staff satisfaction have been identified.

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