Reengineering of Logistics Processes in the Supply Chain of Virtual Products Using SCOR Methodology on the Example of Schneider Electric Company

Supply chain management is integral to the success of companies. An efficiently and reliably built supply chain helps to eliminate bottlenecks in the process of delivering a product or service from the first stage until the customer receives the finished product. The purpose of this paper is to analyze the construction of the supply chain of virtual products using SCOR (Supply Chain Operations Reference) methodology on the example of Schneider Electric JSC. Virtual products include software, software licenses, version upgrades, and intellectual property subscriptions. Management of the supply chain of such products (and services) requires a detailed analysis, because recently not only IT companies that specialize exclusively in this business, but also trade and manufacturing companies, for which this procedure is still imperfect, have started to supply virtual products. SCOR model allows to analyze the current processes of the company and to reengineer them in the context of both separate parts and the whole supply chain. To achieve this goal, the logistics, financial and economic activities of Schneider Electric will be investigated, as well as the theoretical aspects of virtual product supply chain design using the SCOR model. Then the reengineering of the logistics processes of the supply chain of virtual products will be made on the basis of the current situation together with the analysis of the economic efficiency of the proposed solutions. The object of this study is the supply chain of virtual products of Schneider Electric JSC. The subject of the research is logistics processes and in supply chain management. This thesis consists of an introduction, three chapters, a conclusion and a list of references used. The main text is presented on 70 pages, including 12 tables and 21 figures.