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Regular version of the site

Quality Management

Academic Year
Instruction in English
ECTS credits
Course type:
Elective course
2 year, 1 module


Course Syllabus


This course is designed for undergraduate students who have some experience with supply chain management methods and practices. It focuses on the international quality systems, e.g. ISO 9000-2000 and other quality systems, which are applicable to supply chains and attracting the attention of the global competitive businesses that aim to implement these methods in the most efficient way. In the first part, the course covers conceptual principles of quality management, its major stakeholders, possible barriers to effective quality management and control, and the cost of quality management to businesses. Following that, the course is focused on techniques for quality management. These techniques include both quantitative and qualitative techniques. The last part of the course deals with evolution and practical application of quality management methods. This course will help students understand how organizations seek to enhance their position in the international market to achieve better quality standards. The main objective of the course is to facilitate the understanding of quality management principles, and processes and their applicability. After this course students should be able to: • understand, apprise, and apply quality management practices, • understand total quality planning process, • assess the financial implication of quality control, • develop awareness of the relationship between traditional management and TQM, • explain the basic concepts of quality assurance, • apply quality management concepts and techniques in case analyses and business settings.
Learning Objectives

Learning Objectives

  • Studying and mastering methods and tools, techniques and models that contribute to rational solutions to the problems of quality management.
  • At the end of this course, students will be able to anticipate where defects may occur and recommend a sound strategy for maintaining quality and stability
Expected Learning Outcomes

Expected Learning Outcomes

  • Create and analyze statistical control charts such as P-chart and C-chart
  • Define and describe the roles and responsibilities of six sigma team members (i.e. individual team members, yellow belt, green belt, black belt, master black belt, process owner, champion, and sponsor)
  • Demonstrate an understanding of the pioneering contributions of several leaders of the quality movement
  • Describe and practice PDCA cycle
  • Describe and practice such quality tools as Pareto charts,Cause and Effect Diagrams, Flow Charts and Process Mapping, Checksheets, Scatter Diagrams. Histograms
  • Describe the difference between traditional and TQM approach to quality management
  • Describe the purpose of six sigma (reducing variation), its methodology (DMAIC) and its evolution from quality
  • Differentiate between common and special cause variation
  • Select the correct type of control chart based
  • Formulate an operational definition of quality
  • Implement regulatory documents (ISO 9000 etc) in their activities, find rational management decisions on quality management
  • to apply Failure mode and effects analysis (FMEA)
  • to calculate Risk Priority Number during FMEA
  • to evaluate the cost of quality
  • to conduct value engineering analysis of a product or a service
  • conduct a root cause analysis (RCA)
Course Contents

Course Contents

  • Quality as an object of management
  • Quality management models
  • Six Sigma Foundations, Principles, Roles and Responsibilities
  • Quality Tools and Six Sigma Metrics
  • Statistical process control
  • Lean Six Sigma
  • Standardization in quality management
  • TQM: Total Quality Management
Assessment Elements

Assessment Elements

  • non-blocking Tests after lectures
    Tests after each lecture. A test consists of 5 to 10 short questions.
  • non-blocking Group homeworks
    Homework assignments will be given on the topic of the previous seminar.
  • blocking Exam Case
    Students in the exam will be offered a case consisting of several elements. Each element will reflect the topic covered in the lecture.
Interim Assessment

Interim Assessment

  • 2022/2023 1st module
    0.4 * Group homeworks + 0.2 * Tests after lectures + 0.4 * Exam Case


Recommended Core Bibliography

  • Design for Six Sigma for green belts and champions : applications for service operations- foundations, tools, DMADV, cases, and certification, Gitlow, H. S., 2006
  • Introduction to modern statistical quality control and management, Swift, J. A., 1995
  • Introduction to total quality : quality management for production, processing, and services, Goetsch, D. L., 1997
  • ISO 9000 : a comprehensive guide to registration, audit guidelines, and successful certification, Hutchins, G., 1997
  • ISO 9000 quality systems handbook : using the standards as a framework for business improvement, Hoyle, D., 2010
  • Lessons in Six Sigma : 72 must-know truths for managers, Sarkar, D., 2005
  • Operations management for competitive advantage, Chase, R. B., 2001
  • Six Sigma for green belts and champions : foundations, DMAIC, tools, cases, and certification, Gitlow, H. S., 2005
  • Six Sigma with R : statistical engineering for process improvement, Cano, E. L., 2012
  • Statistics for Six Sigma green belts with Minitab and JMP, Levine, D. M., 2006
  • Strength-based lean Six Sigma : building positive and engaging business improvement, Shaked, D., 2014
  • Total quality management : concepts, strategy and implementation for operational excellence, Sharma, S., 2018
  • Total quality management for project management, Pries, K. H., 2013
  • Understanding A3 thinking : a critical component of Toyota's PDCA management system, Sobek, D. K., 2008

Recommended Additional Bibliography

  • International encyclopedia of business and management. Vol.2: Deming to industrial strategy, , 1996
  • Lean Six Sigma logistics : strategic development to operational success, Goldsby, T. J., 2005
  • World class master scheduling : best practices and lean Six Sigma continuous improvement, Sheldon, D. H., 2006