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Regular version of the site
Master 2021/2022

Global Operations Management

Category 'Best Course for Career Development'
Category 'Best Course for Broadening Horizons and Diversity of Knowledge and Skills'
Type: Compulsory course (Master in International Management)
Area of studies: Management
When: 1 year, 3 module
Mode of studies: offline
Open to: students of all HSE University campuses
Master’s programme: Международный менеджмент
Language: English
ECTS credits: 5
Contact hours: 40

Course Syllabus


Global Operations Management (GOM) focuses on the set of processes that create goods (and/or services). GOM refers to the global integration of the purchasing, production and distribution processes within a firm. The efficiency of such an integration constitutes a major competition factor. The performance is measured in terms of costs, quality, lead-time delivery and flexibility to respond to changes. This course presents the fundamental issues concerning information and flow management optimization in processes and supply chains, both for manufacturing and service companies.
Learning Objectives

Learning Objectives

  • This core course provides insights into the basic theories, principles, concepts, and techniques used to design, analyze, and improve the operational capabilities of an organization in the global supply chains network.
Expected Learning Outcomes

Expected Learning Outcomes

  • Describe and practice such quality tools as Pareto charts,Cause and Effect Diagrams, Flow Charts and Process Mapping, Checksheets, Scatter Diagrams. Histograms
  • Design strategies to improve competitive advantage through operations
  • Students can apply key concepts of GOM to detail an operations strategy
  • Students can calculate the needed capacity to meet demand
  • Students can conduct basic process mapping analysis and elaborate on the limitations of the chosen method
  • Students can explain how new technologies and servitization affect production and operations management
  • Students can explain modern trends in Global operations management
  • Students can select and use problem-solving tools and methods
  • Students can select and use the basic tools of lean thinking to improve the productivity of production and service operations
Course Contents

Course Contents

  • Operations and processes
  • Flow and Capacity management
  • Lean Management
  • Quality Management
  • Just-in-Time concept
  • Process Improvement
  • Operation Strategies
  • Managing a globalized supply chain network
  • Industry 4.0 and new technologies in GOM
  • Future of GOM
Assessment Elements

Assessment Elements

  • non-blocking Student activity during lessons
  • blocking Team project
  • non-blocking Exam
    The exam is taken written. Please be careful and follow the instructions clearly! The platform: The exam is conducted on the StartExam or Google Forms platform. The link to pass the exam task will be available to the student at MS Teams chat. Students are required to join a session 15 minutes before the beginning. • Rules for the exam o Download the MS Teams application on your desktop / laptop teams.microsoft.com in advance. Smartphone testing is not allowed. o Check in advance the quality of the Internet, the operability of the camera and microphone. o When connecting, you must specify the real surname, name, patronymic. Otherwise, you will not be allowed to test. o The camera must be turned on during the entire test. o Make sure your head is above center in the frame and there are no windows or other bright light sources behind your back from the laptop camera. o The student has no right to provide access to the computer to third parties during testing. o If a student is noticed cheating, he/she will receive 0 points for the exam without the right to retake. The student is allowed to: 1. Use only one mean of displaying the image during testing (monitor), one keyboard, one manipulator (computer mouse, trackpoint); 2. Use headphones. The student is prohibited to: 1. Use your phone and mobile devices; 2. Use the messenger; 3. Open web pages in addition to the test; 4. Use books, textbooks and synopses; 5. Go out of sight of the camera; 6. Speak out the questions; 7. The presence of other people when taking the test; 8. Copy / write down the test questions.
Interim Assessment

Interim Assessment

  • 2021/2022 3rd module
    0.3 * Exam + 0.3 * Student activity during lessons + 0.4 * Team project


Recommended Core Bibliography

  • Design for Six Sigma for green belts and champions : applications for service operations- foundations, tools, DMADV, cases, and certification, Gitlow, H. S., 2006
  • Introduction to total quality : quality management for production, processing, and services, Goetsch, D. L., 1997
  • ISO 9000 quality systems handbook : using the standards as a framework for business improvement, Hoyle, D., 2010
  • Operations and supply management, Jacobs, F. R., 2009
  • Operations management : processes and supply chains, Krajewski, L.J., 2019
  • Operations management for competitive advantage, Chase, R. B., 2001
  • Quality management : creating and sustaining organizational effectiveness, Summers, D. C. S., 2005
  • Six Sigma for green belts and champions : foundations, DMAIC, tools, cases, and certification, Gitlow, H. S., 2005
  • The evolution of a manufacturing system at Toyota, Fujimoto, T., 1999
  • The synchronized production system : going beyond just-in-time through kaizen, Takeda, H., 2006

Recommended Additional Bibliography

  • Global logistics and supply chain management, Mangan, J., 2008