Organizational Citizenship Behavior: Personal and Organizational Antecedents

The master’s dissertation on topic "Organizational citizenship behavior: personal and organizational antecedents" contains 88 pages, 4 figures and 35 tables. Key words: organizational citizenship behavior (OCB), prosocial OCB, job satisfaction, organizational commitment, justice, values, emotions. The subject matter of the study is OCB of employees of a company "METEKS" and «Social Network Systems». The scope of the study is the impact of individual and organizational factors on the formation of OCB. The report includes introduction, 5 chapters and conclusion. The introduction reveals the relevance of the research topic, its practical significance, the problem statement, defines the subject, scope, goal and objectives of the study. The first Chapter discusses the concept of OCB, the studied the approaches, classification of its types, as well as the implications of the OCB for the organization. The second Chapter is a literature review which contains conditions of formation of the OCB, the factors of individual and organizational levels. The third Chapter examines the "dark side" of the OCB, the possible negative consequences for the employee and the organization. The fourth Chapter explains the research methodology. The fifth Chapter describes the results of empirical research of the factors influencing the formation of the OCB. In conclusion there are the main findings and the importance of the received results. The theoretical significance of the work lies in introducing a contribution to the definition of the boundaries of the concept of "OCB". The practical significance lies in the formulation of recommendations for managers on the application of management decisions for the formation of the OCB in organizations.