Cross-Cultural Management

2023/2024

Academic Year

ENG

Instruction in English

4

ECTS credits

Delivered at:

Department of Organisational Behaviour and Human Resource Management

Course type:

Elective course

When:

3 year, 4 module

Instructor

Ямщикова Наталья Александровна

Course Syllabus

Abstract

The academic discipline is dedicated to the study of theory and practice of Cross-cultural communication within cross-cultural management in the context of constant change, the BANI/SHIVA world, growing historical volatility and geopolitical uncertainty . The course will demonstrate on specific cases how decisions are made, changes are introduced, international teams are built, etc. Students who have mastered the discipline will be able to: • Identify and understand different cultures and values • Modify cultural communication style to suit the cultural context and company • Recognize features that influence verbal and non-verbal communication in cultural contexts • Identify and negate differences and obstacles that may exist in cross cultural communication After completing the course, students will be able to: • take into account the cross-cultural aspect in the implementation of business cooperation with foreign business partners; • understand the peculiarities of national management styles and the factors that determine them The course involves testing theoretical knowledge and practical skills through: • individual and group case solutions • disputes • interactive tests and surveys Before starting training, students should have basic knowledge and skills in the field of: • fundamentals of Management and International Economics • foundations of organizational behavior • modern leadership theories • business ethics and communication The main provisions of the discipline can be used in the study of the following disciplines: • Leadership in Multinational Environment • Project Management in Multinational Companies

Learning Objectives

• To form students' understanding of the features and diversity of business cultures and the impact of modern trends on them, knowledge of the specifics of communication, management models, strategies for overcoming problems and managing risks in cross-cultural companies / teams, etc.
• To form the necessary level of cross-cultural competence, which is in demand in the field of work and management in transnational and foreign companies, and is also necessary for creating and developing your own business related to cooperation with international partners

Expected Learning Outcomes

• Know the main modern theories of cross-cultural management and communication
• Explain the influence of modern trends on change in business culture
• Give examples of differences in business cultures and explains the choice of models of communication, management style, negotiations
• Explain the potential risks and their consequences, possible in the absence of attention or weak manifestation of cross-cultural communication in business
• Give and explain successful and unsuccessful examples / cases of transnational companies in the field of mergers and acquisitions, project implementation
• Formulate recommendations for the implementation/development of cross-cultural communication tools in the companies (taking into account the cultural characteristics of the participants in the processes, the main business environment and tasks, etc)

Course Contents

• Introduction to Cross-Cultural Management and Communication
• Corporate/Organizational culture. Key approaches. "The New Normal"
• Cross-cultural competence
• Cross-cultural flexibility and competence in the development of global business
• Risk management. Efficiency mark

Assessment Elements

• Seminars activity
  Group and individual activity at seminars
• Test
  10 questions, each question is equal to 1 point, 10 points maximum.
• Exam
  Open-ended questions

Interim Assessment

• 2023/2024 4th module
  0.5 * Exam + 0.1 * Seminars activity + 0.4 * Test

Bibliography

Recommended Core Bibliography

• Hofstede, G. H., Hofstede, G. J., & Minkov, M. (2010). Cultures and Organizations : Software of the Mind: Intercultural Cooperation and Its Importance for Survival (Vol. 3rd ed). New York: McGraw-Hill. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=351480
• Managing Cultural Differences Moran, Robert T.; Abramson, Neil Remington;and more Taylor & Francis Group 2014 ISBN: ISBN number:9780415717342, ISBN number:9781317975656

Recommended Additional Bibliography

• Moran, R.T. Managing Cultural Differences: Global Leadership Strategies for the 21st Century / Robert T. Moran, Philip R. Harris, Sarah V. Moran. – 7th ed. – Burlington; Oxford: Elsevier Inc., 2007. – 708 p. – (Managing Cultural Differences). – ISBN 978750682473. - Текст: электронный // DB ProQuest Ebook Central (ebrary) [сайт]. – URL: https://ebookcentral.proquest.com/lib/hselibrary-ebooks/reader.action?docID=3562904&query=Moran%252C%2BRobert%2BT